For customer support
Turn vague tickets into clear reports
When a customer says "the page is broken," support agents spend hours asking for screenshots, browser versions, and reproduction steps. Brie lets the customer capture all of that in one click — and gives engineering a ticket they can close instead of bouncing back.
Send a capture link
Paste a Brie link into your support chat or email. The customer installs the extension or uses a one-off capture page, and the report lands in your dashboard.
Engineering gets a real ticket
The report includes the screenshot, the console errors that fired, the network calls that failed, and the session replay. No more "can you try clearing your cache and tell us what happens?"
Keep customer data safe
Sensitive fields are redacted automatically. You can also add domains to a skip list so production traffic never gets captured in the first place.
Close the loop
When engineering ships the fix, the linked Jira or Linear issue updates. Support sees the resolution and replies to the customer without a status meeting.
Try it on your next bug
Install the Brie extension and capture your first report in under a minute.
Get started free